Electric Bikes > Terms and Conditions
Terms and Conditions
We accept Credit Card, Debit Card payments via PayPal.
Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch).
The goods will not be delivered until the customer's funds that have been paid to Eco Transport Solutions Ltd have cleared in full.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Eco Transport Solutions Ltd reserves the right to decline orders.
Shipping of goods
Your order will be sent to you within one working day if the item is in stock. For the stock items and orders placed before 13 00hrs the goods will go out on the same day.
Items not in stock will be held on the back order until restock. If the item is out of stock and can not be shipped within 2 working days we'll contact you and let you know about the delay. You will then have the full right to cancel your order and get the full refund or wait until the item will be back in stock. International orders will be sent to you within agreed period. For international orders items in stock will be sent on the next working day.
Delivery & acceptance of the goods
At the time of delivery before accepting the parcel from the courier the customer is committed to check the following:
1.condition of packing tapes if those are not teared or cut
2. condition of the box, if it is not damaged, holed, wet or in any other suspicious condition
3. number of parcels for multiple consignments
4. If the external condition of the parcel concerns you, definitely refuse to accept the parcel. If you decide to accept the parcel, it's best if you open the parcel in the presence of the courier and check the item for damage i.e scratches or any other signs of damages caused in transit. If you have any concern please write a delivery report and ask courier to sign it. Please keep one copy with you
5. The customer should inform Eco transport Solutions Ltd about any concerns regarding the delivery of goods at latest within 24 hours of receiving the item.
Please Note: Eco Transport Solutions Ltd is not responsible for the damages caused in transit and such damages can not be claimed without appropriate delivery report which is signed by the courier.
Credit Card Security
At this stage, you will be passed on to a PayPal Order Processing page, your details will be encrypted by industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
For orders placed over the phone we guarantee that your credit card details will not be stored anywhere on the hard drive, invoices or paper documents.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. Please NOTE, special orders can not be returned to the seller. We are happy to accept returns of goods that are in ''as new condition'' with original package. The buyer will be responsible for covering costs of return to the seller. (packaging & shipping). Once the goods are returned & accepted by the seller the refund will be arranged within 2 working days.
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Eco Transport Solutions Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Eco Transport Solutions Ltd owns the copyright and permissions in all materials on this site.
All contents and information on this site including without limitation text, graphic and images, is the property of Eco Transport Solutions Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.
All trademarks that appear on this site are the property of their respective owners